Frequently Asked Questions
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Here’s a collection of some of our frequently asked questions—if you don’t find the answer you are looking for, please contact our friendly team on
(03) 8592 8100.
VC81 Council Compliance Document
VC81 documentation can be obtained in 6–8 weeks in a best case scenario, but the entire process can take up to six months. There are two things that determine the time frame on providing you with your documentation—the application process with NBN and the situation on your site. If you are selling as vacant or haven’t had conduits installed from house to boundary, we will provide documentation that states no infrastructure has been installed. It is then up to your council to accept it or not. We can provide the documentation with Forms 1 & 2 once we have your ‘confirmation of payment’ or ‘practical completion’ letter. If you are building, we highly recommend submitting documentation with Forms 1 & 2 once you have completed your installations, but we understand situations where titles need to be obtained before building begins.
Quotes & Payment
You can complete an online quote request, making sure you have your plan of subdivision (or proposed) and site/landscaping plan ready. Fill in the online application form as best you can and we’ll be in touch if we need further information. Should you have any questions at all, please contact our team on (03) 8592 8100.
We provide quotes for telecommunication installations, compliance documentation and in-home wiring. Depending on your needs this can include some or all of the following: pit and pipe installation, streetworks, VC81 council compliance documentation, pathway designs, and AutoCAD plans for NBN applications.
Generally we will forward a quote acceptance within three working days, however, if you need pathway designs or an NBN pre-design your quote may take up to seven working days.
Yes, we will change the biller on any unpaid invoice, simply email us with the new biller details and we will reissue the invoice.
It’s essential that you allow at least six months for an NBN connection from the date the developer/ landowner entered into an agreement with NBN. They are standing firm on the six month time frame and unfortunately we are unable to make the process go any faster. If you have allowed six months, it is possible your retail service provider is unable to locate your address, or that you have an agreement in place with Telstra but the infrastructure in the street is now owned by NBN. NBN are aware of both of these issues and have confirmed they are working to remedy them. For further information on the above issues, contact NBN direct on 1800 687 626.