Frequently Asked Questions

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Here’s a collection of some of our frequently asked questions—if you don’t find the answer you are looking for, please contact our friendly team on
 (03) 8592 8100.

VC81 Council Compliance Document

The VC81 council compliance documentation is the only document we are able to help you with as part of this council requirement. Essentially you need the registration with NBN and Forms 1 and 2. It is via this registration process that you can obtain a provisioning letter that will satisfy the VC81 legislation with council. NBN will charge a fee for this, ranging between $400 to $600 per lot.

Yes, we can with a Form 1 stating that ‘No lead-in connections have been installed’. If you provide evidence they have been installed to the G645:2017 standards, we can mark Form 1 as, ‘Yes, lead-in connections have been installed’.

VC81 documentation can be obtained in 6–8 weeks in a best case scenario, but the entire process can take up to six months. There are two things that determine the time frame on providing you with your documentation—the application process with NBN and the situation on your site. If you are selling as vacant or haven’t had conduits installed from house to boundary, we will provide documentation that states no infrastructure has been installed. It is then up to your council to accept it or not. We can provide the documentation with Forms 1 & 2 once we have your ‘confirmation of payment’ or ‘practical completion’ letter. If you are building, we highly recommend submitting documentation with Forms 1 & 2 once you have completed your installations, but we understand situations where titles need to be obtained before building begins.

An application will need to be made to NBN as they are the network owner. As of 1 July 2019 Telstra will no longer be accepting applications. Registration with NBN will be made so a provisioning letter can be obtained in accordance with VC81 legislation. Please be aware you will be able to access the NBN network once the rollout has been completed at your address. Even if you have paid your NBN invoice, connections are still dependent on the completion of the rollout.

The exact cost is project dependent. You can request a quote online and we will get back to you with exact costings for your review promptly. You can also download our telecommunications pricing guide for indicative prices on our services.

Quotes & Payment

You can complete an online quote request, making sure you have your plan of subdivision (or proposed) and site/landscaping plan ready. Fill in the online application form as best you can and we’ll be in touch if we need further information. Should you have any questions at all, please contact our team on (03) 8592 8100.

We provide quotes for telecommunication installations, compliance documentation and in-home wiring. Depending on your needs this can include some or all of the following: pit and pipe installation, streetworks, VC81 council compliance documentation, pathway designs, and  AutoCAD plans for NBN applications.

Generally we will forward a quote acceptance within three working days, however, if you need pathway designs or an NBN pre-design your quote may take up to seven working days.

If you are unsure which product best suits your project, please talk to us before finalising payment. An admin fee of $99 is payable to process a refund.

We’ll send you an invoice which will need to be paid before any work can commence. Full details and terms and conditions will be provided via email. If you have engaged us to complete conduit and/or pit installation, you will need to contact us to book in the works, allowing one week lead time.

Correspondence via email is preferred, including your site address and/or reference number along with your query. For urgent enquiries, our customer service team is available Monday to Friday 9am–4pm on (03) 8592 8100.

Yes, we will change the biller on any unpaid invoice, simply email us with the new biller details and we will reissue the invoice.

Connections

It’s essential that you allow at least six months for an NBN connection from the date the developer/ landowner entered into an agreement with NBN. They are standing firm on the six month time frame and unfortunately we are unable to make the process go any faster. If you have allowed six months, it is possible your retail service provider is unable to locate your address, or that you have an agreement in place with Telstra but the infrastructure in the street is now owned by NBN. NBN are aware of both of these issues and have confirmed they are working to remedy them. For further information on the above issues, contact NBN direct on 1800 687 626.

The owner of the property is responsible for installing conduit from the dwelling/s to the property boundary and for works in the street where there is no underground infrastructure installed. Our team can assist with installation works. NBN will provide access to any existing network in the street and connections will be available once the rollout is complete.

You will need to arrange connection through your retail service provider once NBN have completed street works.

Design & Install

In some cases yes, but it must comply with NBN specifications. Most often drawings completed by consultants do not meet the strict guidelines for G645:2017 standards. If you are building four or more dwellings one behind the other, you will need an AutoCAD design for the application to NBN.

Yes, there are no rules governing when you install pits and conduits, but in order to comply we strongly advise engaging MCS Connect at least six months before build completion so that when the time comes for installation everything is approved and ready for construction.

On small developments the design is often completed within five working days from when your invoice is paid. For larger developments or multi-level constructions, we would require a lead time of at least two weeks from payment.

Yes.This is dependent on your development site and the requirements of the network provider, and we require access to your CAD drawings.

The exact cost is project dependent. You can request a quote online and we will get back to you with costings for your review. You can also download our telecommunications pricing guide for indicative prices on our services.

The recommended time frame is a minimum of six months prior to the estimated build completion date.

Yes. As part of the application made to NBN there is a requirement to upload a formatted design. If there are pits involved in the scope of accepted works (either internally or externally) your site’s network design will be submitted in the AutoCAD format.

Phone and Data Points

NBN will not connect if you have not provided an internal conduit. The conduit should run from the outside of your house (usually near the meter box) to the inside of your garage.

Yes. We will provide a quote with the option of one phone and one data point. The most important part of these works is the internal conduit for NBN. This will typically run from the meter box to a wall in your garage. You will also need to supply a power point for the NBN gear.