FAQ | Metropolitan Communication Services – MCSConnect

General Questions

Will I be applying to NBN or Telstra for my sub-division?

The two biggest network owners are NBN and Telstra, they own the infrastructure and are who you will register with to obtain a provisioning letter. Network owners are different to service providers and who your application is made with depends entirely on the NBN roll-out map. Service providers are the companies that you can sign up with for phone and internet services.

How much will documentation or conduit installation cost?

All pricing starts at $495 +gst and an exact price will be provided with a no obligation quote. Submit your application above by clicking on Application Form.

Will MCS change the biller on my invoice?

Yes, we will change the biller on any unpaid invoice. Email customerservice@mcsconnect.com.au with the new biller details and we will reissue.

Will MCS give me a refund if I select the wrong product?

If you are unsure about which product best suits your development, please talk to us first. MCS charge a $99 admin fee to process a refund.

How do I contact MCS for more information or an update?

Requests for both via email are preferred so send to us with an address and/or reference numbers to: customerservice@mcsconnect.com.au
We are available Mon-Fri 9am-4pm on 03 8592 8100.

Third Party Pit and Pipe Design

Who connects my service for a new dwelling?

In most cases MCS has installed the underground conduit from your dwelling/s to the property boundary. We may also have installed the fibre optic cable which runs into the garage where the NBN equipment is housed on the garage wall. Upon completion you will need to arrange a connection through your retail service provider.

Will MCS complete street works connecting our new services to the existing network?

All works in the street are mobilised by the network owner. Once the street works have been designed by the network owner they issue the project to a contractor. For Telstra works MCS are a preferred contractor but it may be that the project is issued to another contractor.

Can I submit my own design or one that has been completed by my consultant?

In some cases, yes but it must comply with NBN/Telstra specifications. Most often the drawings completed by consultants do not meet the guidelines for G645.2017 standards. We are happy to brief you on the requirements, review your drawing and advise accordingly.

Is it OK to install conduits and pits prior to having approved drawings?

Yes, there are no rules governing when you install pits and conduits, but in order to comply we strongly advise engaging MCS Connect at least six months before build completion so that when the time comes for installation everything is approved and ready for construction.

Once my invoice is paid how long will it take to get: Install, Documentation & Connection?

Lead times differ depending on what you require.
One week minimum for a booking to install conduit and/or pits inside your property.
Documentation is provided once you have paid your network owner fees and provided us with confirmation of payment. Telstra provide an ‘agreement advice letter’ and NBN a ‘confirmation of payment letter’. All but three councils in Victoria will accept these letters with forms 1 & 2.
Connection is to be organised with a service provider once your site is fully provisioned.

I’ve accepted my quote what happens now?

MCS will issue you with an invoice which will need to be paid before any works are started. Please read the email we sent when you accepted our quote. If you have purchased pit installation you will need to book in with us allowing 1 week lead-time.

What is the lead time on getting a design completed?

On small developments the design is often completed within five working days from when your MCS Connect invoice is paid. For larger developments or multi-level constructions we would require a lead time of at least two weeks.

Does MCS provide pathway and NBN pre-designs?

Yes, this is dependent on your development site and the requirements of the network provider. We will need access to your CAD drawings.

What services does MCS provide a quote for?

We install services inside your property and can produce VC-81 compliance documentation for your council. As a part of the VC-81 documentation we will register your development with the applicable network provider and complete forms 1 & 2. We provide Pathway Designs for vertical developments and also NBN pre-designs in AutoCAD format. Please check with your electrician before choosing and ask if the phone, data and TV points will be installed. MCS strongly recommends that you wire your new dwellings to be NBN fibre-ready. This is work we do throughout Victoria ensuring your property is future proofed for optimal access to the NBN network.

When do I need to engage MCS?

Minimum timeframe is six months before your estimated build completion.

VC-81 Compliance

MCS provided documentation only. Who is responsible for installing conduit and connecting my dwelling in the street?

The owner of the property is responsible for installing conduit from the dwelling/s to the property boundary. The network owner will charge you and is responsible for completing any network shortfall (works in the street).

What happens if I completed building years ago but want to sub-divide now and council want forms 1 and 2?

VC-81 council compliance documentation is the only product we offer in helping you with this council requirement. Essentially you need the registration with the network owner and forms 1 and 2. It is via this process that you can obtain a provisioning letter that will satisfy the VC-81 legislation with council. Please note that the network owner may have charges for you.

Does MCS provide the documentation for council if I’ve finished building and my sparky has installed conduits?

Yes, we can with form 1 saying No. If you provide evidence they have been installed to the G645:2017 standards form 1 will say yes.

Why does it take so long to obtain the VC-81 documentation for council?

You may experience delays when Telstra are in the process of handing your address over to NBN or if roll-out dates are shifted by NBN. It is our job to figure out who the network owner is but this could change during your build and even after you have obtained compliance with council.

How long does it take to obtain the VC-81 documents?

VC-81 documentation can be obtained in 6-8 weeks in a ‘best case scenario’ but the entire process can take up to six months. Councils differ on what they will accept and network owners change, so timeframes vary greatly.

I’ve accepted my quote what happens now?

MCS will issue you with an invoice which will need to be paid before any works are started. Please read the email we sent when you accepted our quote. If you have purchased pit installation you will need to book in with us allowing 1 week lead-time.