Lead times differ depending on what you require. We aim to provide a quote within two working days. • One week to obtain a booking for site works. • Council Documentation is issued once the provisioning letter is obtained from NBN. • Final connections can be organised by the occupant through a Retail Service Provider (RSP).

MCS will send an invoice which will need to be paid before any works are started. Please ensure you read the email that was sent when you accepted our quote for further clarification. If you have engaged us to complete conduit and/or pit installation, you will need to contact us to book in the works,

-Pit and Pipe Installation -Streetworks -VC81 Subdivision Documentation for Council -Pathway Designs -AutoCAD plans for NBN applications

Yes, we will change the biller on any unpaid invoice. Email customerservice@mcsconnect.com.au with the new biller details and we will reissue.

If you are unsure about which product best suits your development, please talk to us first. MCS charge a $99 admin fee to process a refund.

Requests for information and updates via email are preferred, so send to us with an address and/or reference numbers to: customerservice@mcsconnect.com.au Our Customer Service Team is also available Monday through Friday 9am-4pm on 03 8592 8100.

Submit your application to us here online via our Application Form and make sure you have your plan of subdivision (or proposed) and site/landscaping plan ready. Click on our application form and fill in all details as best you can and we will email to ask questions if need be.

Usually 2 working days but there are variables that will affect this timeframe. If you need pathway designs or an NBN pre-design your quote may take up to seven working days.