Metropolitan Communication Services - MCSConnect » Connections

I have been told I can’t get an NBN connection! Why?

Customer Service — Fri, 21 Jun 2019 02:13:43 +0000

Please keep in mind you need to allow 6 months for an NBN connection from the date the developer/landowner entered into an agreement with NBN. NBN are standing firm on the six month timeframe and MCS are unable to make this process go any faster.

If you have allowed six months then there are a few reasons you may be unable to obtain a connection, for example:
– Your retail service provider is unable to locate your address.
– You have an agreement in place with Telstra but the infrastructure in the street is now owned by NBN.
NBN are aware of these issues and assure us they are working to remedy.

If you have allowed six months but would like further information on why you can’t get connected, contact NBN on 1800 687 626

MCS provided documentation only. Who is responsible for installing conduit and connecting my dwelling in the street?

Customer Service — Tue, 25 Sep 2018 05:36:02 +0000

The owner of the property is responsible for installing conduit from the dwelling/s to the property boundary and for works in the street where there is no underground infrastructure installed. NBN will provide access to any existing network in the street and connections will be available once the rollout is complete.

Who connects my service for a new dwelling?

Customer Service — Tue, 25 Sep 2018 05:19:57 +0000

In most cases MCS has installed the underground conduit from your dwelling/s to the property boundary. We may also have installed the fibre optic cable which runs into the garage where the NBN equipment is housed on the garage wall. Upon completion you will need to arrange a connection through your retail service provider.